Privacy Policy

1. Who we are

apihavenhq.com (LLC) is the data controller for the personal data processed through this website.

• Address: 12A Hrushevskoho St, Kyiv, 01001, Ukraine
• Email: contact@apihavenhq.com
• Phone: +380 667 878 5971
• EDRPOU (registration code): 37845328
• Legal representative: David Roth, Managing Director

If you engage in an online (distance) arrangement, we provide consumer information and pathways for consumer complaints in accordance with applicable Ukrainian law.

2. Personal data we collect

Depending on how you interact with the site, we may collect:

• Contact details you provide in consultation booking or contact forms (e.g., name, email address, phone number)
• Information you include in your message (if any)
• Data about your request (date/time, submitted content, and related notes)

We do not request “special categories” of personal data unless it is necessary for the service you request and you explicitly provide it.

3. How we use personal data

• To process your consultation request and communicate with you
• To manage and respond to contact leads
• To maintain records needed for service delivery and dispute resolution
• To improve our website and operational processes (to the extent permitted by law)

4. Legal basis (Ukraine)

We process personal data in accordance with Ukrainian requirements, including transparency and, where applicable, consent. Key legal references applicable to this site include: Law of Ukraine "On Personal Data Protection" № 2297-VI.

For distance/off-premises consumer information and complaint handling, we refer to Law of Ukraine "On Consumer Rights Protection" № 3153-IX. For online/e-commerce contracting and required entity identification information, we refer to Law of Ukraine "On Electronic Commerce" № 675-VIII.

We also ensure that mandatory consumer-facing information is available in Ukrainian, as required by Law of Ukraine "On Ensuring the Functioning of the Ukrainian Language as the State Language".

5. Cookies and tracking

If we use cookies or similar technologies, we will provide appropriate transparency and consent/controls where required by Ukrainian personal data rules (for example, prior consent for certain uses, depending on the technical setup).

This policy describes how personal data provided through forms is processed; cookie-specific details may be provided separately if applicable on the site.

Legal reference: Law of Ukraine "On Personal Data Protection" № 2297-VI.

6. Who we share data with

We may share personal data only to the extent necessary to operate the service and communicate with you, including with vendors acting on our behalf under appropriate safeguards. We do not sell personal data.

We also may disclose personal data when required by law or to protect our rights.

7. International transfers

If personal data is transferred outside Ukraine (for example, for hosting or processing), we ensure such transfers are handled in accordance with Ukrainian requirements under Law of Ukraine "On Personal Data Protection" № 2297-VI, including ensuring an appropriate level of protection.

8. Data retention

We keep personal data only for as long as necessary for the purposes described in this policy, including providing the requested consultation, responding to inquiries, and maintaining records for legal obligations and dispute resolution.

Retention periods may vary depending on the nature of the request and applicable legal requirements.

9. Security

We apply organizational and technical measures designed to protect personal data from unauthorized access, disclosure, alteration, or destruction, consistent with applicable Ukrainian data protection requirements.

Legal reference: Law of Ukraine "On Personal Data Protection" № 2297-VI.

10. Your rights

Under Ukrainian law, you may have rights relating to your personal data, including the right to access your data, request correction, and in certain cases request deletion or objection to processing, as well as the right to file complaints regarding compliance with personal data protection rules.

Legal reference: Law of Ukraine "On Personal Data Protection" № 2297-VI.

11. How to contact us (privacy owner) & complaints

To exercise your rights or ask questions about personal data processing, contact:

• Privacy/Contact email: contact@apihavenhq.com
• Phone: +380 667 878 5971
• Address: 12A Hrushevskoho St, Kyiv, 01001, Ukraine

For consumer disputes/complaints related to distance/off-premises arrangements, we provide relevant pathways as required by Law of Ukraine "On Consumer Rights Protection" № 3153-IX.