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Next steps

  • If your request concerns a distance/off-premises service, you can submit a consumer complaint/claim through the available complaint pathways on our site or by contacting us using the details below.
  • For online/e-commerce related offers, the information needed to identify the business is provided in the contacts section below.
  • If personal data is processed via forms, you can request information about the processing and exercise rights related to personal data.

Legal references (Ukraine): Law of Ukraine "On Consumer Rights Protection" № 3153-IX; Law of Ukraine "On Electronic Commerce" № 675-VIII; Law of Ukraine "On Personal Data Protection" № 2297-VI; Law of Ukraine "On Ensuring the Functioning of the Ukrainian Language as the State Language".